Trust & Safety
No professional on XpertWorker can receive a single lead until we have approved them. Here's exactly how approval works, what an ID Verified badge means, — and how you can stay safe too.
1. How professionals are approved
Approval is mandatory. A professional cannot receive a single lead until we have approved them, and we can withdraw that approval at any time.
A professional who submits a government-issued Aadhaar has it checked against their profile. Those who clear it carry an ID Verified badge.
A submitted PAN card is checked to confirm the professional is a real, identifiable individual.
Our team reviews each submission. Only approved professionals go live and start receiving leads.
An ID Verified badge means a person has checked that professional's identity documents (PAN & Aadhaar). A professional without the badge has been approved to list but has not had identity documents reviewed. Either way it is not a guarantee of skill, a licence, or a certification, and it is not a background check. Professionals are independent individuals — always agree scope, price, and timelines directly with them before work begins.
2. Staying safe as a customer
Ask for a clear, free quote before any work starts. A good professional will happily explain the cost.
Pay the professional directly after the job — avoid large advances. XpertWorker never asks you to pay us.
Agree the scope and price in a message or note so both sides are clear.
Read what other customers said. Honest ratings help you choose with confidence.
Where possible, be home while the work happens and inspect it before you pay.
If something feels wrong, raise a dispute or contact our support team — we're here to help.
3. If something goes wrong
Raise a dispute from your booking, or contact our support team. We'll look into it, act on our platform policies, and help mediate where we can. Serious safety concerns are taken seriously — a professional who breaks our rules can be removed from the marketplace.
Contact support · Raise a formal grievance
4. Our role, honestly stated
XpertWorker is a marketplace that connects customers and independent professionals. We do not employ, supervise, or control the professionals, we do not perform the service, and we are not a party to the agreement between you and them. We work hard to keep the platform trustworthy — but the working relationship is directly yours with the professional.
