XpertWorker Professional
we’re here to help

Contact & support

Questions about credits, verification, your wallet or a job request? Write to us and a real person will get back to you.

acknowledgement
Within 24 hours
most issues resolved
A few working days
grievance resolution
Within 15 working days
fastest route
Professional FAQ
15 answers about money and verification
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Email
support@xpertworker.com
›
This form
Reply within 24 hours
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We never contact your customer about price, and we never take a share of what you charge.

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Send us a message

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before you write

Some things are faster to fix yourself

A customer who never answered
Report it from the job itself. We ask the customer, and if they confirm you never connected your credits come back.
Open my jobs →
Your wallet looks wrong
Every credit in and out is listed with a running balance, including plan purchases and refunds.
Open my wallet →
Verification has not come back
Reviews usually finish within 24 to 48 hours. Your current status and any reviewer note are on the KYC page.
Check my verification →
Not getting enough job requests
Requests only reach you inside your radius, for services on your list, while you are online.
Check my settings →
what we can and cannot do
✓ Return your credits when a lead was genuinely unreachable
✓ Investigate a customer who wastes professionals’ time
✓ Look into a review you believe is unfair
✓ Fix a wallet or plan charge that looks wrong
× Make a customer pay you, or collect the money on your behalf
× Tell a customer what your price should be
× Guarantee you a number of job requests
statutory

Grievance Officer

If a complaint is not resolved to your satisfaction, you may escalate it to our designated Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

email
grievance@xpertworker.com
acknowledgement
Within 24 hours of receipt
resolution target
Within 15 working days
registered address
Veltonor
B-459 DDA Colony Khayala, Vishnu Garden, Delhi 110018, India

Full details are on the Grievance Redressal page.

Reply within
24 hours Write to us